Monthly Club Orders and Packs:
Orders received in the current month will ship the following month. Shipping occurs between the 5th to the 15th of every month, but weekends and holidays may impact these dates. 

Bottle Shop Orders:
Orders are submitted within 24 hours of being received. Holidays and weekends will impact bottle order submission. We use 3rd party retailers and it can take 48-72 hours for orders to be processed and shipped.

Once a shipment is fulfilled and in-transit the recipient's email address will receive a tracking email with a tracking link that will give an estimated arrival time.

All shipments require someone over the age of 21 to be present at the time of delivery.

• The purchaser of a monthly subscription will receive a confirmation email with a magic link "Manage Subscription" to view their profile. It actually won't require you to log in at all! The magic link expires after 7 days though, so if you wait too long, we’ll need to generate a new one for you. We can easily help you with that, if you just send us a message at info@tastersclub.com.  To avoid us having to do that you can create an account by scrolling down once you click the link. There will be a log-in link and here you can create an account. Use the email that the order was created with and create a password of your choice. After completing this step you will be able to log-in from the homepage of the website.
• If you want to allow for the recipient of a gift to be able to access the account we can easily switch that for you. Please reach out to info@tastersclub.com. At this time our profiles do not allow for this but we are always working on improving the ability for our members to manage their subscription.

• At this time 3, 6, 12 month prepaid membership, bottle shop orders or gift pack orders do not have a profile. If you need to make changes to these orders please erach out to info@tastersclub.com

We currently ship to 45 of the lower 48 states in the continental US. Currently, we do not ship internationally or to the following states: Alaska, Hawaii, Kentucky, Utah, and Mississippi.Because packages must be signed by an adult, 21 years old or older, we cannot deliver to PO Boxes, APO/FPO addresses, mail forwarding services, or courier depots

We use third party carriers to ship out product every month. 

For most shipments across the country we use UPS and FedEx. UPS and FedEx requires that someone over the age of 21 be present at the time of deliveries. If there is a missed delivery attempt UPS may take your shipment to an access point such as a business where it can be picked up within a certain holding period.

If a shipment is taken to an access point we will send an email to the recipient's email address on file that the package is being held. You will need to email info@tastersclub.com to retrieve the location since it is no guarantee that UPS will leave a door tag. At this time our retailer is unable to put that on the Taster's Club tracking email.  We will send several notifications while the shipment is still being held. If the shipment is not picked up in the timeframe it will be returned to our retailer.

For Western states our retailer will use a regional carrier called GLS. GLS does require someone to be present at the time of delivery that is over 21 years of age. GLS will make three delivery attempts. If all three delivery attempts are unsuccessful the package will be returned to our retailer.

If your package is returned because it was not picked up at an access point or is returned after failed delivery attempts because of an address issue, refused or not being available we can reship those back out for a $30 reshipping fee. This is to cover all shipping fees that occur on the shipments journey.

Taster's Club is not liable for any request made by the customer with any carrier to make alternative arrangements to receive their shipment. Reship terms still apply in these cases and are no eligible for any refund.

If you know you will not be available during the shipping period in a certain month please reach out to info@tastersclub.com. Once a shipment is in-transit we are unable to make changes without getting the carrier involved. You can reach out to UPS or GLS  to make arrangements or reach out to info@tastersclub.com to delay a delivery time or reroute to an alternate address. To make these request will require a $20 shipping change fee with our retailer.

If you have any issues or challenges with a shipment please reach out to our awesome customer service people at info@tastesclub.com. They got you covered.

We would hate for you to miss out on any of your shipments. However, if the provided delivery address is incorrect, if the order is refused, or if delivery is not successful after the final delivery attempt we do not refund for alcohol sales. These sales are final after ordering since we work within strict regulatory guidelines.

Taster's Club is not liable for any request made by the customer with any carrier to make alternative arrangements to receive their shipment. Reship terms still apply in these cases and are no eligible for any refund.

Yes, we work with most national and regional carriers, all of which require an adult over the age of 21 to sign for the delivery. We recommend shipping to a workplace if you cannot be home during delivery times. We cannot request for packages to be left at the door under any circumstances.

If you signed up for any of our 3, 6, or 12 month prepaid memberships the accounts will automatically come to end once the last shipment is fulfilled. The account will not auto-renew. No need to reach out to cancel. We got you taken care of.

The only accounts that are billed regularly are our month to month subscriptions. These accounts are billed the same day every month based on the date they created their first order.